Company Response
This is an unfair review made by Mr Baldwin. Mr Baldwin is quite verbal as he demands rather than requests. We have visited site to carry out any remedial work as soon as possible due to our hectic work schedule. Mr Woolley's back problem statement was true at the time and therefore could not risk or jeopardise the health and safety of himself or others. We are a small family run business and take great care and pride in all aspects of work covered and carry out the work ourselves. Mr Woolley (the owner) has more than 30 years of experience in the industry and is highly skilled. In this instance, Mr Baldwin has created a personal dislike towards our company and has vented his concerns in an unappropriate rude manner. However, our company has always ensured that Mr Baldwin's concerns are duly noted and have performed efficiently. From the previous site visit, we requested Mr Baldwin to be present so he can discuss his concerns further and is satisfied with the remedial work. We had strongly requested this as we did not wish for Mr Baldwin to be disatisfied. However, Mr Baldwin made it clear that he was not to be present. Mr Baldwin has since threatened our company with legal action in regards to a door lock and has rudely demanded action. Our company is obviously dissapointed to hear of this review. Mr. Woolley info@aluarchitectural.co.uk