I had my Doors fitted via Keith on the 16th August and must say he was a delight.
He has very helpful and showed us how to use the doors and maintain them to keep them looking at their best.
The product itself is something completely different to anything we have seen in the UK and are very happy with them, lets hope the weather stays nice enough for us to get the full use out of them for this year!!
Dave installed my doors on the 25th August and found him to be very courteous and professional.
The communication within the company can be a little lackluster, they do need to improve on the customer service and be more proactive rather than reactive when it comes to the communication side of things.
The product is fantastic the communication needs improvement!!
Both Connor and Mike were great and very professional within the job they had.
The doors themselves are fantastic and i'm very happy with them.
Could improve on the last minute communication for the final payment the day before the installation, but i do have to say that i would recommend these doors to any potential customers that are looking for something different when it comes to doors.
We had our New Wave doors installed on the 25th of August with Keith and must say they look excellent.
They open up our space very well and do exactly what we were after.
Keith did a fantastic job with very good communication.
If you are looking to open up a space in your home then i would recommend these doors.
Today we had a visit from New Waves service engineer Aaron, we would just like to say how helpful and professional he has been.
He listened to us, understood the problem and rectified it. He spoke to us at a level that we could understand which is very refreshing.
In addition to all of this he also identified a further problem that we had not noticed/identified with our doors.
He returned later the same day having collected some extra parts and rectified this problem promptly too.
We have to admit we are very please and impressed with the service and would like to thank Aaron and all involved for their help with this matter.
We found Mike and Connor extremely courteous and friendly.
They worked to a high standard and were both very efficient in their work and found that they also completed their installations in a very professional manner.
They even left the property free of work debris!
We are very happy with the New Wave Slide and Swing Doors and would definitely recommend their doors to any potential clients.
Appalling after sales service. Broken promises.. ..phone calls and emails over several weeks not response to.. ..problems with doors since fitting day, ..6 weeks later still waiting for a fitter to come and rectify issues.. appointments made.. fitter.doesn't turn up..
After waiting a long time for the doors to arrive they were installed in such a poor state that they were dangerous to use .
We contacted Legacy on many occasions to correct the issue but they never responded and led us on for many weeks that they would return to sort the issues out., 3 months passed and I decided to report this to our credit card company who after investigating claimed the funds back and returned them to me.
Once Legacy realised this prompted them to contact me and apologised and promised to sort the problems out.
Their install team finally arrived on site this was another month down later because I again reported that the doors will not lock and comprimised the security. The install team decided that if they cut down the bolt this will sort the problem out. It did not and it made the issue worse. They sent another team out who reported to us that this install was the worst they have ever seen.
The doors still do not work correctly and they have promised again and again to sort this out but guess what. NO THEY HAVE NOT
What a huge disappointment New Wave doors are. They were 2 days late coming to fit them then did not have all the bits they needed ( the installers arrived in a car). Here we are nearly 3 weeks later still waiting for a date for them to finish the work and for my house to be made secure. I call them everyday as no one ever calls back when promised. They have all of my money so why would they want to rush to come back. I am so disappointed and do not know what to do next. Please come and sort this out.
Its hard to know where to start when discussing Legacy windows. The technology , the idea and the principle behind their product is excellent, but their customer service and at times I would suggest the honestly of the team I have dealt with must be thrown into question.
In our case, we ordered two sets of doors for our new extension at a show. All was well with the world, the measurement kit arrived , we accurately sent back the measurements for installation, hell I even recommended a friend look at their product. I should have figured out there might be problems when they didn't take card payments, instead a clear funds transfer only was requested.
I call up to confirm the delivery date, to get told yes its all on track the doors are being made now. I arrange for the boarded up 8 meter wide hole in the back of our house to be taken down ready for the windows. 10am comes and , no windows ... , i discover the windows haunt left the factory yet there had been some manufacturing problem ... a further call , they are not coming today. So i instruct the builders to board it all back up again ... ok, these things happen but no call or update was sent and the extra work for the team cost me money....
Following week, Yes they are coming they will be with you tomorrow... I arrange the builders to take down the boarding again ( sorry i never mentioned that this is the November ) and we wait for them to be delivered. I call in the morning and get told the doors are still in Bristol where they are based at 10am.
Now we are in Surrey so best case they where going to get there with only a few hours to spare of daylight for fitting. So I eventually get a call from Claire who tells me that the windows are on their way and that their fitters will use lights to allow them to fit them even though it will be dark.
This all sounds suspicious but with disbelief in my voice I agree. 5pm in the evening in pitch black a 60+ sales person shows up in a van with the windows with no way to unload the glass. He calls the office after dealing with myself and my very angry builder complaining about no fitter and the health and safety risk, and the risk of me the customer suing them. The fitter eventually calls , a chap called Keith he didn't know anything about it , and wouldn't be able to get to us till around 8 or 9 pm, and he didn't have the lights that Claire had said he would have anyway.
The sales person ( Alan ) is standing in my driveway freezing to death with the time now 6pm+ , my house completely insecure and un-boarded, a van load of glass I need , and all the sympathy in the world to the rubbish we had been told. At this point , I am forced to make a decision .. They have my money, I need the windows , this poor guy is as messed about as we have been , my builder is about to go home after waiting for 2.5 extra hours , I give in and agree to help Alan unload the doors ( £8ks worth ) and store them inside the house. We board up the house its now 8pm I wish him a safe trip. I am yet more money down and even more stressed.
Eventually the fitters arrive , and the doors are fitted. During the fitting the fitter , Keith mentions that he thinks one of the doors is bowed or the metal at the sides isnt correct. He leaves ..
Two days later when we are checking the doors out property , we find they scratch the track at the top , not big , but the scratch and one door 'catches' slighty on the metal work at the sides causing a it to 'bang'.
We report this , and after a week of arguing , they return to make some adjustments. I learn then that they have only been doing this for 3 months and the fitter voices his opinion on how disorganised Legacy are, all witnessed by my builder on site. At this point we at least have the doors in , and the kitchen one works as expected. But another day of extra expense while I wait for them to have arrived.
( Its worth noting that I am not really articulating the sense of stress or the lack of enthusiasm to help we have felt all the way through this process. Starting with being misled, left to fend for ourselves , having to rescue our selves from their lack of communication , when challenged and caught out , half truths and get me off the phone tactics. All leading to high and higher levels of stress given the cost of the product we had installed. )
Wind forward now to spring, the kitchen and living room are now edging to wards completion and are turning into rooms so the master doors start to get used. We then discover kitchen door is catching on the rubber track to the extent that it rips it off and the living room master door , bangs when its opened do to it completely not fitting correctly... more investigation reveals that the problem is they are warming up and expanding in their openings which should , in theory be an adjustable....
So we contact Legacy again. Dreading the call I ask my wife to do it, knowing that if they start their shenanigans again , I will lose my rag. But wait , they seem to have changed in the months since last contact , pleasant person calls me back discusses the faults and arranges to send the fitters to make a few adjustments and get the doors working.
So I take the day off again, and wait ... nothing , no calls , nothing .... at 4pm I get a call from 'Keith' saying he's not coming today because he's been held up on another job. at it will be , wait for it , 8 or 9pm before he can bet there. No one called , no one reached out to us , nothing. Another day lost income for me waiting in . Keith went on to start defending his originally installation saying ' something must have happened to them , I have videos showing them working perfectly ', i replied ' I would love to see those, perhaps we can look at them when your here, when do you think you can come now ? ' , ' I don't know perhaps tomorrow , perhaps early next week, you will need to call Legacy and arrange with them'.
I wait two days , eventually I call up , get a person on the phone who quite flustered says , ' Claire will call you back tomorrow' ....
I am still waiting for Claire to call back , its been nearly 3 weeks now ...
My advice to anyone is when you go to the show , see the product , and their booth. Step back for a moment , go a walk round it Bi-Fold express and look at their stand or any of the other windows folks, and return to 'New Wave'. Look at their t-shirts , Look at the fact they can accept cards in their stand , but not for the big sums they want direct transferred and pause and reflect on all those 1 star ratings you see around this post. ... I personally like the doors , when they work , but I HATE and cannot recommend the companies attitude to its customers.
Had new wave doors installed Dec 2015. The integral blinds were faulty. They eventually came back and change it only to fit a Scratch glass which the fitters called in. After numerous attempts to get them back they still haven't fixed the problem. We cannot get through, they will not return calls or emails we are now claiming from the credit card company because we insisted on paying the deposit on credit card.
Installation team great, could do better with communication.
If there was "zero stars" that's what this company would be given. We spent a lot of money on these doors after seeing their product at several Homebuilding and Renovating shows across the country and mistakenly took that to mean that they were a reliable reputable company. We have a substandard product and appalling customer service. Our doors were booked in for install prior to Christmas, then delayed until 27th December. At this time although we had "glass and frames"we were left without any handles or means of opening and testing the doors until March. After repeated chasing we finally had handles that allowed us to test the doors and we found that each set (we have three sets of bifolds in total) had faults and weren't working or opening properly. Since this time we have been consistently let down by the company trying to get the faults rectified. They never return calls, when we are given a date for them to come round - we take the day off work and they just don't turn up (no call, email or courtesy whatsoever). Staff tell us that they pass messages onto Claire the MD but we have had one call from her in 5 months which was rude, abrupt and didn't produce a result. We are now having to liaise with trading standards and citizens advice bureau to get some help and support. Despite trading standards involvement Legacy (New Wave) have failed to turn up again today to carry out the promised repairs. Please don't be pulled in by the beautiful doors you see at the show, it's heartbreaking to spend this sort of money and then go through the hassle and frustration that we are currently facing.
Excellent level of service, definitely recommend. Couldn't do any better, spot on.
All good happy with fitters and installation , Keith and Aaron where very professional
The fitters Aaron and Keith where an excellent example for the company. Polite and efficient.
Very happy with the fitters work, Keith and Aaron where very respectful and courteous throughout
Doors installed by Mike and Connor March 2017
A good looking and practical door system for our needs.
Professionally installed and demonstrated.
Doors fitted by Keith and Aaron May 2017, great job
Thank you
We are very pleased with the installation of doors today.
Keith and Aaron did a great job, very kind and very professional.
Fitters were excellent, very hard working and professional. One glass unit still to be fitted.
Office could have let us known earlier of the revised installation date.
Good fitters, Mike and Connor very happy.
Office communication could be better
Brin
Just to say how happy I and my self are with the outstanding workmanship which has been completed by your installation team We would also like to say thank you to the Admin staff.
Doug and Christine
Very happy with the installation, Mike and Connor very hardworking, stayed on site until 7.20pm to ensure the job was completed.
Office staff were very good as well just one call not 100% confirmed .
Would def recommend to others.
Doors installed very happy with workmanship of Keith and Aaron.
Great product, Installers mike and Connor very nice lads!
Fitters where courteous, efficient and professional.
Should be zero stars. We have been completely let down by Legacy regarding the installation of two New Wave Doors in a house we've been renovating. Building Control can't sign us off as the installation of one of the doors has not been finished and is unsafe. The door could fall out at any time and kill someone.
We endured weeks of problems related to sizing and materials, the final straw was when someone spilled liquid all over the dimension figures for our doors making the notes illegible. Fortunately, our son had asked surveyor if he could take photos of the notes and measurements and Legacy were able to resume their construction of the doors. You would have thought that in the circumstances they would have made every effort to complete the job, but this wasn't to be. Stuart, the fitter, and his mate came in December, after a day's delay as doors hadn't arrived, they discovered that a vital part was missing from the larger of the doors. Stuart informed Tom, the Installations Manager and Claire in the office of the problems and, meanwhile worked really hard to make it safe for the time being. Stuart thought it best not to start on the installation of the second door as time was getting on but promised that he would do it when he returned the following week with the part for the first door. They did return the next week and fitted the part for the first door. However, when it came to installing the second door, they found another vital part was missing. There really wasn't much they could do. Once again they informed the office about the problem. My husband managed to find a piece of wood, which Stuart jammed in together with some plastic wedges. Stuart stressed that we were not to use the door but he would come back in January to fix and he would also bring matching Antique Grey trim for both doors to cover foam and brickwork showing internally and foam externally. We even said that we would pay extra for the trims although the surveyor was meant to have included these in his report. Stuart said he was worried about the rain coming in so he stuck masking tape on the vulnerable areas externally. He said that we must request him to be the fitter when the work was to be finished in January as he knew all the problems. We heard nothing, eventually we made contact in mid January and were able to speak to the new Installations Manager. She said she'd recently started the job only to find no notes had been left about our outstanding problems. My husband updated her about our situation and a few days later she phoned back. She said that she had ordered the trims for both doors and as soon as they arrived the fitters would return to finish the trims on both doors and make our second door safe and usable. Since then we've heard nothing. Despite numerous phone calls and emails no one has phoned back. Health and Safety doesn't seem to bother Legacy. The masking tape which Stuart applied is obviously blowing about and we are unable to finish decorating inside but, more importantly, our house is unsecure and we have a door which could fall out at any time and kill someone. We have got to move in within two weeks, can't put it off any longer, but dread to think what our insurance will cost. We are really disappointed, my husband has been battling cancer over the past year but we were not expecting to have to endure another battle over the doors. We can't understand how Legacy think they don't have to finish a job, it would only take one day I should think. We live in hope that eventually someone at Legacy who has a conscience will be in touch with us. Let this be a warning to anyone thinking about purchasing New Wave Doors from Legacy following their display at an exhibition.
The fitters Mike and Connor turned up on time and got work done quickly and without fuss.. Thank you!
We were looking forward to having our new doors fitted - and weren't disappointed! We haven't had chance to use them much yet, as our extension isn't finished, but they operate smoothly and look great! Dave and Shane arrived on time on the day arranged, did a great job of fitting the doors, and were courteous, knowledgeable and happy to answer any questions. Excellent job!
Very efficient fitting by Mike and Connor. Impressive doors.
I had my doors fitted by Stuart who was very polite and professional, many thanks to him and the legacy team
Excellent Service, Many thanks
Excellent fitter Stuart again many thanks to the legacy team
Mike and Connor fitted my doors, they where very polite, tidy and efficient
Many thanks to them and Legacy
I found the company have me lovely service and had very polite staff.
The installers Dave and Shane were extremely professional and polite installers and answered any of my questions with extensive knowledge. A credit to the installation team and I would have no hesitation in recommending them. A+
We are very pleased with the quality of the product and the installation was excellent and the installation guys were very friendly and pleasant. However Legacy lose a star because of the poor customer service. I took a day off expecting the doors to arrive and chased them at 10am only to be told they were not ready! There seemed to be numerous excuses of no delivery men, doors not ready etc. and couldn't seem to get many answers out of them and seemed rather "aloof" (which was a worry when they had got all my money!) I was also worried after seeing bad reviews about installation. We were told we were getting them installed by people who actually work for Legacy and not sub-contractors (which is where the problem lies apparently). The door do look lovely though!
Installation Completed by Mike and Connor. August 2016
Communication was good, Installation courteous and efficient.
Would recommend
Installation Completed by Dave. August 2016
My comments refer to the 2 guys that came to fit the doors... Both guys did a professional job and were great in communicating what they were doing and ensuring that everything was completed to our satisfaction.
Ensure all your fitters are trained in the same way as the guys we had today, thank you both for your efforts today.
Office 4*
Fitters 5*!
I think Legacy must be the worst company I've ever dealt with. Long wait for door. Really poor installation (our builder was horrified with the shoddy work). No handles were sent with the door and had to use our old French door handles for 2 weeks before replacements were 'urgently' couriered to me to fit myself. Door broke the day after installation and now has to be propped open with two garden chairs in order to use. 6 weeks later we are still waiting for this to be repaired. We have been given a date for the work 3 times, took time off work, and each time no one turned up. Customer services is a joke. Hardly ever anyone there to answer calls and have resolved nothing. They never call back when promised and are very good at cutting you off on the phone once you've been placed on hold for them to check something out. It appears that once they have your money they don't care.
Installation Completed by Mike and Connor. August 2016
I am generally satisfied with the work done by the fitting team, both of them were friendly and they were able to explain the process well. Courteous and efficient, left home free of rubbish, very professional.
Only thing that could be improved is to keep to the agreed appointments, but will recommend.
Installation Completed by Mike and Connor. August 2016
Very pleased with the complete job. The fitters are a credit.
Will be recommending.
Installation completed by Mike and Connor. August 2016.
We are very satisfied with the system and finish. Particularly like the hinge door on the side.
would suggest that a design is needed to stop the handle clashing with second door.
Have already recommended to others!
Installation Completed by Mike and Connor. July 2016
We are delighted with our doors. they have made all the difference.
Will be recommending.
Installation Completed by Mike and Connor. July 2016
Fitters were efficient, completed the installation professionally, cleared all debris.
2 Great Guys!
Installation Completed by Mike and Connor. July 2016
Very Happy - Easy and hassle free install
Would recommend.
Installation Completed by Dave. June 2016
Fitters were excellent and very efficient. they were very professional and worked above our expectations, Thank you!
The waiting list could be decreased.
Would recommend.
Installation completed by Mike. July 2016
Were fitters were efficient and completed installation professionally.
Communication nearly satisfactory, more office staff needed to assist Jess as there appears to be no back up for her.
Good product, would suggest blind casement be the same colour as frames.
Would Recommend.
After deciding to knock out our kitchen, whilst looking around at how to plan it, someone recommended the New Wave doors. Tom from Legacy came up to Rugby to see us to show us the doors, guided us through it every step of the way, we opted for blinds within the doors and we were sent samples to choose from. Once the builder had done the aperture the doors were fitted by Legacy, the fitters were friendly and the doors look absolutely amazing, we love the way you can have the centre section open and you have that flexibility that you do not have with bi-folds. The blinds were a must and i would strongly recommend them to anyone thinking of purchasing. Its has now been 12 months and the doors look and operate as good as they did when they went in, everyone that comes round comments on how amazing they are - thank you legacy ! would definitely recommend to others
New wave doors as a product are great but Legacy windows are a complete nightmare, the director Claire is terrible and insists she is the production manager.
If you get a fitter called Ivan DO NOT USE HIM, he is terrible. Poor tools, bad workmanship and leaves the job incomplete. He has little idea about the trade despite his talk of being in it all his life!
I had to threaten to go to court. Jess Russell in sales was very good and actually got new fitters out but it took 5 months from the installation date. Fitters Mike and Connor returned to almost re-do the whole job, but they were excellent and got the job done the way it should have been in the first place.
Insist on Mike and Connor and you should be ok but remember they insist on money up front so you need to be prepared to go to court if necessary
Installation completed by Mike and Connor. June 2016
Top lads!!! Fitted 17 windows and doors PERFECTLY
Always send Mike and Connor!!
Would recommend.
Installation completed by Mike and Connor. June 2016
Fitters very efficient and installation completed professionally.
Very pleased, lovely lads, will be recommending!
Installation Completed By Carl.
Fitter efficient, however not all parts delivered so fitter unable to complete the job.
Improvement would be to ensure all parts available to be delivered by agreed date.
Installation Completed by Dave, June 2016.
Fitters - professional, knowledgeable and proud of their workmanship.
Disappointed with office and collection of monies prior to installation, rest of team perfect.
Will recommend
Installation Completed by Dave, June 2016.
Very pleased with my doors and the fitters, Dave and Keith were brilliant and very good humoured (even though the doors were late arriving, which meant they worked late to get finished)
Only improvement - Get the doors delivered to site earlier.
Would recommend.
Installation Completed by Carl, June 2016
Very happy with the product and service received.
The guys just got on with the work, answered all questions and happily gave demonstration of how the doors work and left the house clean.
Would recommend.
Installation Completed by Dave, June 2016.
2 good men to install the doors. very professional, tidy and friendly.
Please send your people to come and measure the aperture before manufacting the doors
Installation Completed By Mike and Connor. May 2016
Very efficient, friendly, service carried out to high standard.
THANK YOU!
Installation Completed By Mike and Connor. May 2016
Fitters courteous, efficient and installation completed professionally.
Alteration of supply and fit was an inconvenience - should have been 9th May, fitted a week late.
Customer service needs improving, I was not told at the show full payment was needed prior to delivery and fit.
Installation Completed By Mike and Connor. May 2016
The installers were extremely helpful!
Will be recommending.
Installation Completed by Dave, May 2016
Just wanted to say we're delighted with our new doors, the guy's who fitted them were very nice people, quick and made a superb job. Thanks for all your help, we will be recommending Legacy.
Installation Completed By Mike and Connor. April 2016.
Amazing product, Fitted efficiently with finish to high standard. Very tidy.
Would recommend.
Installation completed by Mike and Connor, March 2016.
Fitters very efficient, professional, very happy with product. Everyone that has seen them has bee very impressed. would recommend.
Installation completed by Mike and Connor, March 2016.
Fitters very efficient, professional and enjoyed my tea and cakes!
Customer Service could be better by keeping people informed.
Installation completed by Mike and Connor, March 2016.
Very pleased with product and installation
Installation completed by Mike and Connor, March 2016.
Early communication a bit haphazard. Good on the day finally agreed.
Admin could be better. Fitting procedure very good.
Installation completed by Dave and Shame, April 2016.
Just to say how delighted we are with the doors.
The build quality seems better than we remember from the Grand designs show last year.
The fitter was brilliant, nice clean neat and tidy job.
So at the moment we are very pleased.
Arrived earlier than expected, good lads and know what they are doing. Brilliant result, I will defiantly recommend Legacy over and over again. I'm very happy with the outcome.
Impressive bit of installation work done by David and Shane in two hours forty minutes despite awful weather. Very happy customer!
Tri fold door + windows
Absolute disaster of a company, money up front, no interest in resolving issues and dispute everything- I would avoid.
There are many reviews on here that echo these sentiments and they are very clear and articulate on the issues they suffer. From my experience I can relate to all of the issues raised.
Very well installed by a pair of friendly knowledgeable fitters. A very pleased customer. Many thanks.
Extremely pleased, clean and efficient work. Thank you!
Great fitters, stayed even though a slight problem with the opening and had to wait for my builder to arrive.
Took care and time to fit and secure the doors. Really pleased with the end result!
It’s a shame we ever heard of LEGACY WINDOWS based in Bristol, as they have given us more hassle than any other window/door supplier in the last twenty years. We should have gone with our gut feeling when they told us that they wanted all the money up front before they would fit the windows. That should have been a clue of what was in store. We are now paying the penalty of dealing with this cowboy company. The product is OK, but LEGACY WINDOWS are Unprofessional; unreliable and unreasonable. Even the guarantee company (NetworkVeka), who incidentally do not cover then anymore, say their actions are unreasonable and recommend that we should go to Trading Standards. Two local conservatory companies we have used since, just shake their heads in horror when they hear of the treatment we have had from LEGACY WINDOWS. If you want an easy life give LEGACY WINDOWS a very wide berth.
My NWD were fitted at the end of September. There were a few issues with the doors and the build but these were resolved quickly and efficiently, even on weekends and i could not be happier now,
The communication from Legacy keeping me fully informed was first class. I would happily recommend Legacy and their superb New wave Doors.
Very disappointed with our experience with Legacy Windows. The fitters are heavy handed and caused a lot of damage which you are left to deal with and the doors are not operating properly. We have had no response to any of our complaints for over two months. Customer service is poor and once you have paid up front for the product you are treated as unimportant. The trade association seems unable to exert any influence to remedy our situation..
As one extreme DIY man it was much pleasure being introduced to Legacy Windows at the Homebuilding and Renovating show on the 28th June 2015.
We were 95 % down the road to purchase bi –folds but on seeing your product had no hesitation in changing direction to the Wave door system.
With a very competitive quote and commitment to supply additional windows Ray gave me confidence in good service.
Working in the design department it was easy to see the advantages of this excellent product.
I would like to thank Hayley for providing after sales support and clear and fast communication.
Only 8 weeks after our initial introduction here we are now today with an excellent Wave doors ( 3 sets ) and 2 Bespoke Kitchen windows
This is all down to the Legacy Windows Team
I would like to pay particular thanks to Brin and his team for the professional installation. Following a three hour journey they immediately started the wave door installation. No fuss No questions the installation was complete, cleaned and inspected with Zero snags.
We were curious about these doors and a salesman drove from Bristol with the demo van to show us the doors.We placed an order having measured up the space for the windows.They were fitted on time and we are very pleased with the doors and are much easier to use than bifold doors.
What more can you wish for from them a good product fitting on time and no problems with the actual fittingly '
There was an issue with one of our windows being the incorrect size when this arrived, however the rescheduling and refitting of this was dealt with promptly.
The New Wave Doors that have just been installed by Legacy are fantastic. I am so pleased that I chose this product as I had bifolding doors in my last house and the New Wave is so much better. The staff at Legacy are helpful and knowledgable and they worked well with my builder to get the end result we were looking for. Their workmanship and the quality of the product is first class and I must highly recoomend both the New Wave Door and Legacy.
We ordered New Wave Windows and Patio Door and Window in November 2014 after seeing their display at the home building show with expected date of delivery December 2014. After phone calls to the company the patio door arrived end of February 2015, damaged door and window with missing parts along with no door cills were fitted .
After many calls, emails and letters Legacy Windows refused to deal with the issue which resulted in us going to trading Standards and then having to get our money back through the credit card company.
Avoid this company like the plague, they take your money up front and don't care one jot about finishing the job. A very distressing 8 months ! If I could give no stars I would!
Extremely happy with our new waves, the whole process only took around 5 weeks and could not of gone smoother we even had to adjust the delivery date which was dealt with brilliantly by the team. Not really sure where the negative comments below are about, in our experience Legacy windows are a great company to deal with and we will be recommending them to all our friends.
The worst on going experiance ever NEVER EVER use this company or
thebifoldfitter who promises the most and gives the least if you have seen any
programs on cowboy builders that's the thing to keep in mind. These people take
your money up front that means start the job when THEY want if the job is
unfinished i.e trim damage wrong size, door fell out, yes it did, badly aligned
doors, scratches, like mine I have been waiting 13 weeks for them to finish a
£6000 job paid in full 3 months ago they don't care one jot don't believe what
they claim or say the doors are nice it's a great idea but don't buy from this
company it is attrocious NEVER worth it not with this lousy company The bad
reviews are the ones to look at they are the truth I found to my cost
This is the third time that we have used legacy. I can highly recommend this company. They have provided a 5 star service every time. Very helpful, professional and a great customer service . Installation was quick, clean and they have great aftercare. Absolutely love our new wave kitchen doors. We will be returning soon for our next project.
We had a set of slide and swing patio doors fitted on a new extension, following viewing of them at a National Exhibition 2 years running. Persuaded of the benefits of these over bi-folding doors, and after ordering, we were visited by a Company representative with diagrams, samples of the cill etc. who talked to the builder. Through the Office we obtained plans to enable measurements to be made, but only after request. The builder was nervous about making these measurements, fearing if they were wrong he would have a large bill, and requested me to sign these off! There was a delay of some weeks as we requested a special colour for the window surrounds.On the day they were fitted a minor problem was overcome to the builders satisfaction.
The following points are worth noting.
1. The Company work with builders and do not do measurements themselves.
2. Special colour surrounds, as mentioned by staff and literature, do take some time to order .
The workmanship is very good. The field, office, and exhibition staff were courteous, efficient, punctual, helpful and did their very best to push the order through quickly. We were kept informed regularly about progress and delivery times were clearly reported ahead and on the day.Our overall feeling about the completion of the project, done in May 2015, was very positive.
I was impressed with the design of the New Wave doors, they were made quickly and well installed. Unfortunately, only 3 weeks later and a large amount of the rubber gaskets holding the windows in is just falling out. It's come out of the gap between the door frames and the windows and is just dangling there.
I emailed Legacy Windows and told them and included a number of photos showing the dangling gaskets. They told me that they don't know when they can send somebody to re-fit the windows properly with the correct gasket material and the lady who looks after these things is away on holiday for two weeks and nothing will happen until she gets back. Is this what Legacy Windows service is like? Brilliant!
I am in the process of refurbishing a 60 year old bungalow and adding a new kitchen and living room. I have experience of bi-fold doors where I lived before but was intrigued by the New Wave doors as they offered me exactly what I wanted. The flexibility of the design and the quality of the product made it a 'no brainer' to choose them as part of my refurbishment.
I was very impressed with the quality of the extrusions used for the doors and they were well manufactured. When the doors arrived at the end of March 2015, the installation team knew exactly what to do and installed them with the minimum of fuss and to a high standard.
I am very pleased with the doors and look forward to many years enjoying the benefits they afford me.
A very happy customer, from the first time I went to the showroom and saw the new wave door until installation legacy were helpful and professional. On installation day the fitters we're excellent. I would recommend legacy to anyone who values brilliant customer service and a quality product. 100% satisfied.
Andy
North common
Bristol
We saw these at a trade show in February were so impressed we ordered two days later, now 5 weeks on, they have been installed by a lovely fitter Kevin which has finished our project beautifully.
Just simple really pleased with the service provided by Legacy!
My New BiFold Swing door is fantastic. Well done!
My husband and I are very pleased with our New Wave doors and are glad that we saw them advertised on the Internet. The doors were fitted by 2 friendly and efficient fitters and everything was cleaned after they had finished. They have really enhanced the look of my new kitchen.
Doors are great one handle was left loose but all corrected quickly
Our new wave 5 door aluminium system look lovely in our new extension, they were the best that we found because of their unusual opening system.
We are absolutely delighted with our Swing and Slide patio doors - they are amazing! We looked at many options and the minute we saw these we knew they were going to give us the flexibility we wanted with opening up the two sides of our house. They work brilliantly - so quick and easy to open and close. Thank you Legacy for the excellent product. The Malins, Peterborough.
We are so glad that we found Legacy and the New Wave Door. It has now been installed and we
are very pleased with the product and looking forward to the summer when it will be put to full use.
The installers Mike and Connor were very polite and listened to what I wanted as the customer and
carried out a very good installation of the doors. It's early days to comment on the performance of
the door but so far we ar delighted with the whole process from Legacy and the staff that we had dealings with from the start to installation and they installed a week early which was great.
Legacy Windows are the most unprofessional company we have ever had the misfortune to be involved with. They don't have a clue what they're doing, they keep moving dates for installation and sending out e-mails containing the wrong information. They also take ages to respond to emails asking for clarification on issues that have been raised. They absolutely don't deserve any business at all, they treat their customers with complete contempt. A complete joke, do not use this company unless you want a whole lot of hassle
Love Love Love my new Side and swing doors the whole job went exactly to plan, so glad that Legacy were able to liaise with my builders, as i had know idea what to do and had my concerns but everything worked itself out in the end.
After a few problems with a couple of parts which in fairness were quickly corrected,and a few changes in the installation dates given we are happy with our doors. Legacy just need to sort their telephone system out as it can be difficult to get an answer.
My experience of this company is that they offer apalling customer service.
My specific experience:
- the original order was delayed, which had a major knock on effect on our build schedule (internal plastering and external rendering could not be completed). The order would only be completed after payment in full.
- the Nu-wave doors supplied in December 2013 have a fault but the company has consistently failed to honour its Product Guarantee despite 5 months of strenuous efforts on my part and my builder's part via e-mail, 'phone, letter, my builder's part. A letter from their Trade Body requesting that Legacy contact me to sort out the problems has been ignored.
I would strongly urge others (there must be many) with a poor experience of this company to post a review so that new customers do not have to tolerate having this company as a supplier. I am now following up with Bristol Trading Standards.
had these new wave doors fitted in May had trouble ever since with doors not closing the latest being the main door falling out of frame have informed them of problems over phone but reply is we will get back to you which they never have this includes speaking to the owner Claire I'm now unable to open doors would not recommend you uses this firm
We used Legacy windows to provide doors / windows etc for our new extension.
LEGACY insisted we pay for the products upfront, which in hind-sight should be avoided. The Office of Fair Trading, does not recommend upfront payment.
When the products were delivered & installed there were items including glazings missing from the windows and one of the products was not in the style we had ordered. Initially LEGACY seemed interested in resolving these issues but then proceeded to hold us to randsome by refusing to rectify any issues before payment for installation was made. I argued this was never agreed upfront and that they had already started the installation without mention of the upfront installation fee, until issues with the products arose. Consequently after 10 months and a LEGACY initiated court case for payment for the istallation (which they lost because the Judge agreed the installation was not complete), non of the issues were resolved and glass remained missing from parts of the windows.
The whole experience has been disasterous and they are a company I would never use again. The LEGACY windows website has many trade association bages which when I contacted them seem worthless and don’t seem to offer the consumer any protection.
The products seem to be of acceptable quality but in hindsight I could have bought the same quality for less from other window companies. The LEGACY customer support however is terrible and in my opinion once they have your money, they are not interested in reolving issues.
My issues with LEGACY Windows Ltd remain fully unresolved after 2 years.
Legacy sold us a set of 7 New wave folding doors. They were delivered almost 6 months late and Legacy refused to deliver them without full payment in advance. The windows were badly fitted, they leaked from day 1. The doors did not all work properly. Legacy made promise after promise to come and fix them, all broken promises. Eventually they turned up and told us Legacy was aware of a problem and was working on it and did a temporary repair, which didn't work and the windows continued to leak. Now, the doors derail and hang off the top rail in an alarming fashion. Legacy now lie to us about turning up to fix them, we have waited in on 3 occasions having been promised an engineer will attend to put the problems right. These doors do not work properly and are potentially dangerous in that it seems they can fall out and could cause serious harm to anyone near-by. The Son of the owner of the company tells us his Mother knows of the problems and will 'sort them out when she gets around to it'. I strongly recommend not having anything to do with this business and if you do, do not pay in advance. I would give the company zero stars if it were an option, we have been thoroughly ripped off by it.
Absolutely dreadful customer service....certainly wouldn't recommend them or use them again. Had an aluminium new wave door fitted earlier this year and it was a disaster from start to finish. They messed our builders about by delaying fitting dates and then to our horror on arrival the fitters had to chop chunks off the door to make it fit. After only a few months we have already got problems with the door seals and following at least a dozen unreturned calls to the company we are still no further on with having it replaced Please be aware that they expect you to pay in full prior to fitting. They also charge a whopping 4% for credit card payments.
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