Just to comment i have used this company TLC kitchens on many occasions and can really find no fault his team was on time punctual and gave me a good service. my husband and i was very satisfied with the outcome and have continued to use his services and will continue in the future. Before Mr cotton started the work with us this situation was explained and i excepted the circumstances he made us aware of the negative comment even though i did not come across this site and was given his number via a neighbor. Mr Cotton assured me that the work he would do would be done in a timely fashion and done correctly to which Mr Cotton has up held. my son also worked for this company temporally to gain some experience and was payed on time and gained the relevant training to go further in his carer and set up his own building services There may be various situations to why TLC came under fire but the work that they provided was exceptional and many friends and family have used them Please don't let one persons negative comment put you off from using TLC kitchens.